Screened all visitors and incoming packages/mail to ensure safety in the building. Provided customer and concierge services to all guests, Created innovative and unique experiences to build customer loyalty and stronger guest satisfaction feedback, Implemented department tools and procedures that created better efficiencies to enhance guest expectations and service levels, Nominated as the Associate of the Month in May 2011 amongst 1,000+ resort associates. Recorded incidents that occur & responded to requests. Bartender. Please avoid restating the information on your resume, and open and close the letter with strong statements. Monitored income expense sheets to track and adjust expenses. Managed buying and selling of goods online via third-party sales venues such as eBay and Etsy. Solved all major customer problems and queries that subordinates were not able to solve, resulting in increased customer satisfaction and return visits. Directed, oversaw, and trained department staff. Attended to resident requests and utilized multiple resources both in house and external vendors to resolve problems and complaints. Frequently used word processing, spreadsheet, database and presentation software. Objective : A vibrant Concierge Agent professional with over seven years of accumulative supervisory experience in luxury condominium and resort environments. Gave friendly and accurate customer service with incoming and outgoing calls for members. Screened applicant resumes and coordinated both phone and in-person interviews. Provided full customer service for high-end clientele. Developed and implemented marketing techniques to collect patient feedback and developed strategies to enhance customer service relations. Indeed may be compensated by these employers, helping keep Indeed free for jobseekers. Founded in 2008 by Steve Edo, Pure Entertainment Group is a luxury lifestyle and concierge company based out of Montreal, Canada, catering to high-net-worth individuals. DAY AND NIGHT CONCIERGES Start date: Mid-end of January 2021 Rhodium is looking for excellent Day and Night Concierges for a new luxury residential development overlooking Buckingham Palace in SW1. Demonstrated ability to deal with different types of guests some of whom required high levels of patience and tact daily. Provided transportation, cooking, cleaning, and other services to fit the needs of the client. Page 1 of 17 jobs. © 2020, Bold Limited. All rights reserved. Appropriately handled or referred questions and requests. Answer alarms and investigate disturbances. Performed duties of a concierge for the unit and answered phone calls, including patient's intercom phones. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. We also facilitate the up gradations to the next category of the rooms and complimentary other â¦ Prepared salads in accordance with the portion and quality standards specified in recipes. Proficient in handling and responding to residents needs pertinent to meals, luggage, cleanliness and organization of their space and surroundings. Input orders into Ramquest for Reliant Title. We take care of the details in luxury travel, exclusive red carpet access, wellness, sourcing high-end goods, household management and so much more. Non-profit Management - 4 Month Non-credit Program. Responsible for guaranteeing customer satisfaction by ensuring top-notch customer services, listening to the voice of the customers, resolving customers complaints and providing advice and recommendation based on customer needs. Lead Concierge Resume. Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Answers phones, records messages, receives packages, files documents, and completes any administrative tasks given. Luxury Concierge jobs in Dubai. Arranged for air transportation to and from various airports (Salt Lake City Intl, Heber, TAC Air) outlining a minimum of three options for each guest based on budget, party size and assistance required. Accurately entered all reservations information into required Go-Concierge computer system allowing our fellow concierge to be able to take over and make any adjustments on the guest itinerary. Assisted nurses, managers and director with special projects and new initiative implementation. LUXCESS® is a boutique luxury lifestyle management company providing global bespoke concierge financial, investment and management services. Assisted Spa Manager by maintaining positive employee relations through open and effective communication with team. Picked up and delivered items, and ran errands for guests/management. Their role includes: offering information about nearby locations, calling taxis, storing luggage, making travel arrangements and dinner reservations, and running errands for guests. Directed or escorted guests to specific locations within the building. They may book services for guests, such as transportation and activities. Acted as Ambassador of [company name] to members, providing first-class service to members via phone, email, chat, text, and in person, Assisted members with check-in, luggage, and other requests, Assisted pilots with boarding, deplaning, weight and balance, and all other service issues and requests, Solved complex situations and assisted with contingency plans to address concerns of members and pilots, Collaborated closely and communicate effectively with managers, co-workers, pilots, members, external service contractors and providers, Ensured assigned premises are fully stocked with supplies and immaculate for our members. Prospected to obtain new accounts while maintaining relationships with existing accounts. Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation. Access to confidential medical record and organizational information as it relates to patient care. Professional Summary. This free concierge cover letter sample includes numerous details that can be found in any well-written letter. The concierge usually has a desk in the lobby of a hotel or high-rise apartment building. Maintained required records/ logs and delivered packages to the appropriate residence. Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates. Assisted guests with check in, check out, issuing duplicate room keys, folio review, and folio adjustments prior to check out when approved. Greeted numerous visitors, including VIPs, vendors and interview candidates. Research public perception of products and services and use information gathered to guide strategy development. Typically, concierges work in hotels, but they may also work in clubs, restaurants, and other venues. The Best Concierge Resume Samples 278 Search Results. Find out what is the best resume for you in our Ultimate Resume Format Guide. Representative Concierge Agent resume experience can include: Proactively work to seek out ways in which to improve the hotel experience for our guests; Two years of related experience in the hotel industry; Excellent verbal and written English, Cantonese and Mandarin; Two yearsâ previous experience as a concierge in a luxury hotel or resort Friendly and courteous Front Desk Agent seeks employment with an upscale hotel. ... One to three years of concierge experience in a luxury environment. Booked spa and salon appointments along with up-selling treatments. Provided guidance on preventive services. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Used problem-solving skills to assess and resolve issues. Addressed resident concerns and issues in accordance with the company's customer service standards. The Intercontinental New York Times Square pairs modern luxury with the hustle and bustle of New York's most desirable neighborhood. Prepared Embarking & Debarking guest reports for customs and clearance officials. Served as corporate liaison between the finance, IT and marketing departments. Your resume and cover letter need to be letter-perfect.Take the time to thoroughly edit your resume, correcting any spelling or grammar errors (or have a competent friend do this for you if you feel unsure about your grammatical skills). Love this resume? In charge of maintaining key storage for residents. Trained, coached and mentored staff to ensure smooth adoption of new program. (click to view) Annabel Margolis Chairman â Board of Directors Band Information Technology Corporation 2440 North Umbria Way New York, NY 10005. Secured access points and communicate with security staffs (night shift). Edit, edit, edit. Assisted and advised customers regarding usage and benefits of organization's services. Developed reputation as an efficient service provider with high levels of accuracy. Arrange for, suggest recommend, book and confirm services such as purchasing gifts, premium tickets, dry cleaning and other errands. Provided support to the sales/marketing and business management. Improved team rapport and signature service through daily forms of communication. As such, it is not owned by us, and it is the user who retains ownership over such content. Led the opening of a new property in Austin, establishing the operating procedures and training new hires, Created the new property brochure, website and quarterly newsletter as well as offer notary/translation services, Coordinate often complex requests and build positive relationships with residents and neighboring businesses, Spearhead fund raising events, residential outings and championed a recycling program that reduced waste 75%, Planned and coordinated travel itineraries for clients, out-of-town guests and corporate employees consisting of hotel, meal and car reservations including day/night event reservations, Maintained valuable relationships with a variety of vendors throughout the city, ensuring clients receive VIP treatment, Assisted marketing team in coordination/hosting of in-store events; managed RSVP's, email communications, gift bags and VIP guest room set up/monitoring. A conciergeâs role in a hotel or apartment building is more defined than that of a concierge for a personal concierge service. Maintained company legal documents including employee and client files. Concierge. Concierge Ambassador Job Description We are seeking energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-riseâ¦ yearsâ experience in luxury busy retail environment Must have experience delivering exceptional serviceâ¦ Summary for Concierge Resume. Love this resume? Executive office and business professional who goes above and beyond basic tasks and takes on multiple projects at once. Displayed here are Job Ads that match your query. Summary. Greeted incoming and outgoing residents and guests. Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons. Secured the building by monitoring systems, performing facility walkthroughs, and controlling access to owners' units, thereby achieving a zero incident record for over three years. Eazy Concierge Services brings the choice of all the Budget, Medium, Upscale to Business, Luxury and Ultra Luxury hotels with the guaranteed lowest available rates of the day. Assisted with inventory control and restocking of products. Page 1 of 15 jobs. Provided restaurant recommendations, outlining similarities and differences in menu and ambiance. Well versed in anticipating guest needs and responding appropriately. Extensively trained new and existing employees. Certified Nursing Assistant. Providing customer with information pertaining to paperwork needed, where to mail payments. Maintained knowledge of all casino events, promotions, general information and directions, restaurant, spa, and entertainment information, including menu items and hours of operation to best serve the guest within the property and throughout the valley. © 2020 Job Hero Limited. Specialized in customer service relations between bariatric practice and patients. Create your CV and start applying for jobs today! Interacted constantly with all internal departments to ensure consistent lines of communication related to all guest requests originating with the concierge team and confirmed all guest requests via documentation in the interdepartmental software system and email. Provide guests with an experience that will always be remembered and with the highest level of responsiveness. Sort by: relevance - date. Upload your CV and easily apply to jobs from any device! A successful resume sample for Concierge highlights good communication and interpersonal skills, organization, attention to details, customer service orientation and the ability to lift weights. Excellent work ethic and strength in boosting company morale. Assisted in coordinating events in the Home Center and offsite with title and real estate co. Apex Concierge Services promises to deliver top-tier, luxury concierge services to high-income and sophisticated clientele in the Greater New York City, Long Island, and practically anywhere our services are needed. Answered various inquiries pertaining to excursions, sporting events, concerts and plays, Established personal connections to assist in maintaining repeat guests, Efficiently handle a variety of calls with superior phone etiquette and strong retention of details, Researched guest requests using the internet and other resources, Acted as a resource to my team and less experienced associates. Type 55 wpm, proficient in Microsoft Office, various databases and end-user survey software. Manage Home Center. Performed office duties on a temporary basis when needed. Monitored the current status of coupon, discount, and other promotional programs. Processed all guests' requests and responded promptly and efficiently to guest inquiries. Concierge Agent Resume. Build Your Own Now. Developed surgery volunteer program, led orientation, established duties, supervised and coached volunteers. Enhanced resident's experience by facilitating use of building amenities, booking reservations and event tickets, and by providing information about neighborhood businesses and city attractions. Provided the highest level of customer service to Clients. Managed the CEO's complex and frequently changing travel arrangements and coordinated the pre-planning of trips. Adhered to all best methods and practices delivered by employer. Post your CV - Apply to jobs from any device! Provided support for residents in emergency situations, Delivered high level of customer service to guests, Provided customer service in a friendly and professional manner. This cover letter is an example of one that could pair with a CIO Resume. Most Concierges showcase certification in hospitality services in their resumes. Managed and coordinated all skiing related activities for hundreds of guests at a four-star slope side resort. Executive office and business professional who goes above and beyond basic tasks and takes on multiple projects at once. Assisted residents with their luggage by carrying them to directed destination. Responsible for cashiering functions including ringing up sales and service transactions. Focused primarily on improving the level of the guests experience at the hotel that the employees provided. Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.