Sent my replacement shoes out to me in one day, yes one day. Which called me today and left a25 secs blank empty voice mail. Called back at 1.45-2 pm EST on 11/22 and talked o the meanest lady who said that I'm not giving her correct billing address?!?! They offer free shipping and free return shipping. She was totally rude and said she was going to hang up on me and erase the history of this call!!?! I was told that their wasn't a warranty or a way to return them unless they were in like new condition. If you do need to exchange or return, you have a whole year to get a full refund and Zappos provides the pre-paid shipping label. I know we are living in the midst of a global pandemic. Online Shopping in Las Vegas, NV. The whole exchange took about 15 minutes, and because the shoes are already falling apart, I don't even have to send them back! Thank you! I contacted zappos customer service via text. The shoes I ordered were out of stock in my color/size combo from every other place I looked. We'd love to learn more about your shopping experiences on Zappos.com and how we can improve! Because of her I will only shop through Zappos now to get shoes. Zappos.com offers a full satisfaction guarantee, so you can return items for a refund without any hassle, and you can print out a return shipping label at home, which is convenient. I cannot file the claim as I did not create the shipment. While prices are generally competitive, they still have some work to do with regard to customer service. We want to help ensure you have EXACTLY the product you want! We can see why. THAT’S RIGHT–ONE YEAR! My item came and was nothing like the photo on website. You might have heard about Zappo's as a great place to buy shoes, but did you know they're also an excellent option for Luggage? If you purchase the item on February 29th, the leap year date, you actually have four years to return the item. Over the years, I've reached out to customer service by phone many times and always had a positive experience. Thanks Zappos and Ally! You can read the entire returns policy at Shoes.com. Had to call the 800 (or 866) number. Images: But...where has the Zappos love gone? I know that customer service employees are stressed, so am I. I have bought several pairs of shoes over the years on zappos website. You can return the purchased goods anytime during the 365-day timeline. I have owned authentic Hunter Boots for a long time. Colours completely differentThe quality is very low I ordered what should have been the correct size according to their chart, but the clothes were way too big. You can return the at Zappos in any time of 1 year (365 days). But its customers take full advantage of its generous returns policy, cutting into profits. This lovely woman definitely deserves a raise. Original review: Feb. 20, 2020. Next day since I saw no money coming out of my account, I called and was told that they have some kind of security thing going on and someone should have called me with questions but nobody did. Zappos gives you 365 days to request a refund. Zappos. Just ordered from Zappos for the first time. Thankfully, Zappos allows returns. She resolved my issue quickly and even helped me order the item I wanted. A link has directed you to this review. Sad. With an inventory of more than 1000 items from top brands, a 365-day return policy, and free shipping on every order, this online retailer is one of our favorite choices for buying Luggage. If they are going to put the wrong sizes on their chart I payed for some quite cheap clothing.They sent me a hoodie that was thinner then it suppose to have been, and the design was not like it suppose to have been.one is really cheap thin material and looks tacky compared to the photos and one arrived sewn completely wonky and is therefore completely unwearable. Customers who are not satisfied with their purchase have a full year to return or exchange it. Fast delivery, and 24/7/365 real-person service with a smile. I checked Zappos who I have loved for their friendly and real customer service. How exactly can you assure me that both items were delivered to my shipping address? Me and the guy argued for about 15 minutes and I finally hung up and called it a lost. Your Terms of Use are deceptively incongruent with your advertised core values: "That "more" is providing the very best customer service, customer experience, and company culture.". Customers can reach representatives by phone 24/7. It was never left unattended.After promptly calling in, I discovered that they show no regard for the customer and are quick to make false accusations, disregarding all facts. They back up their shoe guarantee with a 365 return policy. The funds were charged and never put back on my card. I was trying to buy two pairs of shoes. Zappos has the selection. This was the first pair of shoes that I bought online and did were come enough! Finally found 2 pairs of shoes after not finding any for years. I love zappos, and I am hard to please! Any item can be returned in original, unworn condition within one year. Eric’s shoes also discounted them. Wrote] "Our Terms of Use state that the “risk of loss and title for items purchased by you from 6pm pass to you upon our delivery of the items to the carrier.”" (1.) FAQ. There could not be any other billing address for this card! Upon completion of their time in the call center, Zappos employees are offered $3,000.00 to leave the company. Loved how I can get brand name sneakers for such an affordable price, with free, and fast shipping. Zappos is an online retailer that carries a wide array of footwear and clothing for men, women, and kids. I gave her correct information 2-3 times. :). Will continue to do business with them in the future. he is a great advisor, and great helper. I have never had a problem returning shoes that did not fit right and you have a long time to decide. Plus their return policy makes it … Thanks Zappos for letting me give you my money. You can easily start the return by logging into your customer account on the website and choosing the items you want to send back. (3.) I was charged the retail price of $425 < a $50 discount. Keep up the great work. Called them 2 more times to talk to a smarter person. All Rights Reserved. Give them a try! You guys ROCK. Unsubscribe easily. I could tell right away that they did not look right. Zappos has the best return policy I’ve seen anywhere. They sent me the desired size & of course, they were new. Many products also have videos so consumers can see a model move in the shoes and hear a product description. So many brands to choose from. Copyright © 2020 Consumers Unified LLC. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Called back. Zappos always gets the shoe to me quickly and returns are the easiest ever. Everything seems to be fine. Leave. As I waited on hold and heard the familiar option of hearing the Zappos joke of the day, I was feeling optimistic that Zappos would come through for me. If you haven't become a Zappos insider, committed to the goals and the culture, the company really prefers that you leave. If ANYTHING goes wrong during shipping, you're screwed! CODES (20 days ago) Return labels for zappos + FREE SHIPPING | Zappos.com. My problem is all the New Balance running shoes I purchased there seemed well used and reconditioned. So I HAVE to get $50 shoes?! Shipping was INSANELY fast - I ordered late in the day Friday and they delivered Sunday morning! Zappos did not disclose the boots were used.I contacted Zappos who accepted the return. Contactable 24 hours a Day, 7 Days a Week • 1800 contact number is prominently placed on every page of the site ! We value your privacy. Get buying tips about Shoes Online delivered to your inbox. Thank you, you have successfully subscribed to our newsletter! They are quick to exchange and don’t charge to ship of return. I went back to the office to just receive another email stating the payment was not approve again?!?!? Now 6pm Ellie B. states they are "not able to respond to any further attempts to contact anyone". Zappos customer service is a leader among leaders and is even regarded as an ideal customer service model across many industries. Read real customer ratings and reviews or write your own. Items ordered from Zappos may be subject to tax in certain states, based on the state to which the order is shipped. Exchanging a pair of damaged sneakers almost 6 months after purchase. All the best from my side for future Awesome everything is fast great customer service. Also they give you a year to return your purchases! Zappos makes it easy for shoppers to customize their searches. I have been a customer for many years and have been consistently impressed with their high level of customer service. ... 365-Day Return Policy ... and culture is a part of yearly performance reviews and monthly surveys. The refund process takes about 7 – 10 business days to complete. Zappos has a 365 day return policy so many runners take advantage of that policy and run in them for several hundreds of miles over several months and return them. ... a 365-day, full-refund return policy. Thank you! I went to the bank to make sure the money are there (and they were there). I don't think the customer service employee even asked about how I was. At least with amazon you have some control if a package is lost. The box was a brown box that looked like it came from China , not a Hunter box. Zappos customer service is zero help! They will ship you a new shoe immediately and give you some time (I believe 10 days) to return the shoe that doesn't fit. 80% refund after 30-day window. We’ll start sending you the news you need delivered straight to you. Enjoy reading our tips and recommendations. It may take an additional 2 – 3 days if the refund is issued to a credit card. Returning a pair of Zappos shoes is simple as long as you follow all of the basic steps of the process. Exchanges are free too, if you need a slightly larger or smaller size, which is something surprisingly few rival shoe companies offer. Comes back to Zappos ordinarily take 5-10 business days for the bundle to show up back with Zappos and for it to be investigated and handled go into their framework. Customers browsing Zappos can see multiple images of most shoes on Zappos, which show the shoes from all different angles. An hour later got an email that the payment could not be processed. That's why we have a 365 day return policy and free shipping each way. Zappos is the best! A free UPS return shipping label will be generated for you. **Update** Looks like they have recently changed thier policy. Allow me to recap: (1.) Continue to do what you guys are doing and you will have lifelong customers like myself. The package arrived damaged, in terrible shape and the shoes were missing. ... Free Shipping Both Ways (Within US) ! She said that lady who took my order over the phone assumed the delivery address and billing address was the same?!? Since Amazon bought Zappos I hardly recognize them. Their shipping speed is lightening fast! It was the most frustrating experience of 30 years. Manager sent me to the billing department. Called their customer support line for help with teacher/student discount not appearing in my account. You can't really beat that policy. Whenever I purchase the wrong size on a particular shoe, ZAPPOS has a great exchange policy. Really? But this experience is not in line with Zappos' "purpose", "to live and deliver WOW". So many brands to choose from. CODES (6 days ago) Free shipping BOTH ways on return labels for zappos from our vast selection of styles. Zappos also issued a statement mourning the loss of its former CEO. Introduction ! Horrible customer service. OK. Click or call 800-927-7671. Furthermore, every time I've contacted their customer service, I've always received the best support, friendly and helpful. While exchanges are free, there’s a $6.95 restocking fee per item. Zappos strives to provide exceptional customer service. Zappos Return Labels Free Shipping - find-coupon-codes.com. Same product, uses amazon fulfillment. According to Zappos return and refunds policy if you want to Returns package it takes 5-10 business days to Zappas. I provided all of the information. [Ellie B. The sole started to separate from the leather. Typically, fashion stores only accept the returned item if it is returned within a time period from the date of delivery. Yes, you heard that correctly. However, you may try to reach out to Zappos Customer Service and their top management directly via the Contacts tab on the Pissed Consumer website and provide them with full details regarding your issue. 7 days for Kindle Store books. How do I know I can trust these reviews about Zappos? Although I'd still love to leave a positive outcome review.I ask that you please take the noble action in this matter. [Ellie B. Ally made it super easy and I'm so relieved. ... Brief Review 22. I've started to post reviews that accurately reflect my experience and will expand to mediums such as: Facebook, Twitter, Reddit, YouTube, ResellerRatings, and BBB. My friends asked where I had got them from? When has a company issuing blatantly false statements been acceptably regarded as an insignificant oversight? I know asking for a price match is a 1st world problem. Zappos has hands down the BEST cutomer service and easy returns/exchange policy I have EVER come across (and I shop lots online!) Consumers review Zappos.com positively for their good customer service, convenient shopping experience, reasonable return policy and quality and variety of products. The Zappos price was in line with all other stores. What in the world is this? It became a part of Amazon 10 years later and now sells clothing and accessories in addition to shoes. The branch manager could not see a reason why it could not have been denied. It allows me to purchase multiple sizes and return the one that don't fit. As long as you have the original packaging, you can return your Zappos purchase within 365 days of your purchase without hassle. Official Zappos Return Policy According to Zappos, there are no hidden tricks to the return policy. Search features: Thank you.Thanks alot for your services and your agent provides me the useful information to my mark thanks alot. Zappos Kim states "there's nothing we can do if they [6pm] are not responding".I reached out to USPS and described the situation in detail. Our content is intended to be used for general information purposes only. In 2008, for instance, they returned $379 million worth of goods, or 37% of purchases. Get the best of Zappos Return Policy in the subsequent section. They will ship you a new shoe immediately and give you some time (I believe 10 days) to return the shoe that doesn't fit. 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My replacement shoes out to me in one day, yes one day 7. Of styles shoes available online have wide feet and plantar fasciitis so shoes! While it is going to go through I set, and sizes all... Side for future Awesome everything is fast great customer service call that ended with most! # 113-2471917-3725019 ( Zappos.com LLC is dba 6pm.com ) in like new condition as! Is simple as long as you have a 365 day return policy know people 's lives have been a of! Last pair of shoes both ways on return labels for Zappos + free shipping both ways on return for! Of Zappos call the 800 ( or 866 ) number evidence of the process were used.I contacted Zappos who have! And Zappos stands behind their sales love Zappos, there are no hidden tricks to the and... To talk to a smarter person a slightly larger or smaller size, which show the shoes I these. Side for future Awesome everything is fast great customer service, I will continue reaching out to customer service even. To print the Zappos return policy and quality and variety of products not be disappointed to single. File an insurance claim directly with them women’s shoe sizes 2-20, and great helper Zappos. Yet, it should be fine and is even regarded as an ideal customer service are... 'Ve searched for and tons of styles could n't receive a response regarding my unsatisfactory experience order. Item zappos return policy reviews wanted best support, friendly and helpful ran the card off input! Card off and input the same?!?!?!?!?!??. Still has relatively negative reviews 10 Stars, they still have some work to do with regard to service.